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Orders
How to check the status of my order?
After validating your order, you will receive a confirmation email (remember to check your junk mail).
To track the progress of your order, you will need to go to "My Account", "My Dashboard". Recent orders will be ...
How do I check the status of my order?
After validating your order, you will receive a confirmation email (remember to check your junk mail).
To track the progress of your order, you will need to go to "My Account", "My Dashboard". Recent orders will be displayed on your dashboard. If you...
Payments and billing
How do I pay for my order?
You can pay for your order either by card or by bank transfer
Creadit card: Choose a credit card or a debit card (. You will need to select either Visa or MasterCard.
Authentication: After entering your banking information, your...
Creadit card: Choose a credit card or a debit card (. You will need to select either Visa or MasterCard.
Authentication: After entering your banking information, your...
What payment methods are available?
We accept the following payment methods:
Card Payments: You can use either a credit card (for deferred debit) or a debit card (for immediate debit). Accepted card types include Visa and MasterCard. Payments are ...
Card Payments: You can use either a credit card (for deferred debit) or a debit card (for immediate debit). Accepted card types include Visa and MasterCard. Payments are ...
What should I do if my payment fails?
If your payment fails, please follow these steps:
Verify Payment Details: Double-check that all payment details, such as card number, expiration date, and CVV code, are entered correctly. Ensure that your billing address matches the...
Where can I find my invoice?
To find and access your invoices, follow these steps:
Log In to Your Account: Sign in to your customer account on the website.
Go to 'My Dashboard': Navigate to the "My Dashboard" section.
Select '...
What should I do if I haven't received a invoice?
If you haven't received an invoice, follow these steps to resolve the issue:
Check Your Account: Log in to your account and navigate to ""My Dashboard,"" then go to ""My Orders"" to see if the invoice is available there.
Verify...
Check Your Account: Log in to your account and navigate to ""My Dashboard,"" then go to ""My Orders"" to see if the invoice is available there.
Verify...
How do I update my billing address?
To update your billing address, follow these steps:
Log In to Your Account: Sign in to your account on the website.
Go to 'My Account': Navigate to the ""My Account"" section.
Access 'Address Book': Select the ""Address...
Log In to Your Account: Sign in to your account on the website.
Go to 'My Account': Navigate to the ""My Account"" section.
Access 'Address Book': Select the ""Address...
Account and security
How do I add a new address to my Goliath account?
To add a new address to your Goliath account, please follow these steps:
Log in to 'My Account': Once you're logged in, navigate to the "My Account" section.
Go to the Dashboard: From the "My Account" page, select the "Dashboard...
I forgot my password
If you’ve forgotten your password, follow these steps to reset it:
Go to the Login Page: Navigate to the login page of the website.
Click 'Forgotten Password': On the login page, click on the “Forgotten Password” link.
Check Your ...
How do I update my account information?
To update your account information, such as your email address, follow these steps:
Log In to Your Account: Sign in using your username and password.
Access 'My Account': Go to the "My Account" section from the main menu.
Navigate...
Customer service
What are your customer support hours?
Customer Support Hours
Our customer support team is available to assist you during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM GMT+1
We aim to respond to all inquiries within 24 hours. If you need assistance outside...
We aim to respond to all inquiries within 24 hours. If you need assistance outside...
Can I get support in my language?
We offer support in the following languages:
English
French
German
Italian
Spanish To receive assistance in your preferred language, please fill out the contact form and submit your request in that language.
French
German
Italian
Spanish To receive assistance in your preferred language, please fill out the contact form and submit your request in that language.
Products
What warranty do you offer on your products?
We offer warranties on our products. Here’s a breakdown of the warranty coverage for different product categories:
Marine Products: Our marine products come with a 1-year warranty, covering defects in material and workmanship. This ...
Do you offer custom or personalized products?
Do You Offer Custom or Personalized Products?
Yes, we offer custom or personalized products. If you are interested in custom solutions, please reach out to us with your specific requirements, and we will discuss the available options and terms.
Our...
How can I suggest a new product for your catalog?
We would love to hear your ideas! To suggest a new product for our catalog, please follow these steps:
Visit Our Website: Go to our official website.
Find the 'Contact Us' Page: Look for the ""Contact Us"" link, usually located at the bottom of the...
Delivery & Returns
What are the delivery times?
France (FR), Germany (DE), Belgium (BE), Netherlands (NE), Luxembourg (LU), Italy (IT): Products are typically delivered within 48 to 72 hours. This timeframe is based on standard shipping and may vary slightly depending on product availability...
How much are the shipping costs?
Shipping costs are not included in the product price and vary based on the destination and the size and weight of your order. The exact shipping fee will be calculated at checkout.
For an accurate shipping cost estimate, please enter your shipping address...
How do I know if my order has been shipped?
To determine if your order has been shipped, log in to "My Account" and select "My Dashboard." Check the status of your recent orders; if the status is marked as "Completed," it means your order has ...
What should I do if my package is lost or stolen?
If your package is lost or stolen, please follow these steps:
Contact Us: Immediately notify our customer service team. Provide your order number and details about the issue so we can assist you promptly.
File a Claim: ...
What should I do if I receive a damaged or incorrect product?
If you receive a product that is damaged, incorrect, or incomplete, please follow these steps to address the issue:
Contact Our Quality Department: Email our quality department at quality@talbot-industry.com as soon as possible.
Provide Required Information...
How to return or exchange a product?
You have just received your order, but the product does not match your need. To return a product here are the steps to follow:
1. Complete the return form below: ...
1. Complete the return form below: ...
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