If your package is lost or stolen, please follow these steps:
Contact Us: Immediately notify our customer service team. Provide your order number and details about the issue so we can assist you promptly.
File a Claim: We will initiate an investigation with the carrier to determine the status of your package. Depending on the outcome, we may guide you through the process of filing a claim with the carrier.
For any immediate concerns or questions, please contact our customer service team for further assistance.
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